FAQ
TeamXP is committed to ensuring that teams have a great experience with our products and services. If you still have questions you can also email use at support@teamxp.co or via our Contact Form.
Use these links to navigate to each FAQ section:
Getting Started
New to TeamXP? Let’s Get You Started.
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Convos are interactive, video-based learning experiences designed for teams.
All you have to do is press play! The video becomes your session facilitator, guiding your team through activities and sparking real-time discussion as you go. It’s not passive learning; it’s a shared experience built to get everyone engaged.
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Convos are delivered through your organization. You’ll either receive a direct link or access it through your company’s LMS.
No logins. No setup. Just press play.
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Yes! Convos are designed to work wherever your team works. The experience is flexible, seamless, and built to spark conversation no matter how you connect.
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Nope! Everything is on-demand and online. No downloads, installs, or tech headaches required.
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Only one team member needs to have access to the Convo. Everyone else just needs to show up to the meeting.
No individual logins, no setup, no hassle.
Team Session Success
Tips, Tricks, and Everything In Between
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Pick a team member to act as the Convo Leader. This person will drive the video and have a heads up on the Convo activities to ensure smooth transitions during the discussion.
A guide for understanding the Convo Leader role is provided at guide.teamxp.app
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Set a time for your team to meet, in person or virtually. You’ll need a shared screen to play the Convo, and each person should have their own web-enabled device.
Set the expectation that this isn’t sit-and-watch training, it’s a space for conversation and shared discovery. Come ready to jump in! -
Nope! Just press play and let the Convo do the heavy lifting. In fact, when someone steps into a facilitator role, it can actually get in the way. Our pilot groups found that teams had a better experience when everyone, including the leader, just showed up as a participant.
No one needs to be the expert. Just create a space that feels safe and open for everyone to contribute. Even if things start slow, teams will find their rhythm, so stick with it.
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Most Convos take about 20–30 minutes, but you’re in control. The video guides the experience, while your team decides whether to move faster or go deeper where it matters most.
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The goal of a Convo isn't to walk away with a to-do list. If you have meaningful conversations, the right actions and connections tend to emerge on their own.
The best next step is to keep the conversation going. Revisit insights that moved the team forward, and call it out when old habits start creeping back in. Then schedule your next Convo; monthly or every other month is a great cadence.
For Team Leaders
Let’s Turn Group Time Into Growth Time.
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Your biggest job is to resist the urge to take over. When your team sees you leading with curiosity instead of answers, it signals that every voice matters, and that changes everything.
We recommend assigning a team member as the Convo Leader rather than taking that role yourself. It frees you up to participate fully and models the kind of openness you want from everyone else.
A guide for the Convo Leader role is available at guide.teamxp.app.
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The ideal size is your entire team. Convos are built to include everyone.
If you're working with a larger group, some Convos include prompts for breaking into smaller groups for certain activities or discussions. The goal is making sure every voice has a chance to be heard.
Hosting a multi-team event? We recommend each team runs their own Convo separately.
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There's no required order or prescribed path and that's intentional. Convos cover a range of topics including accountability, communication, decision making, conflict, and more.
The best starting point is curiosity. Ask yourself where a great conversation would have the most impact on your team right now. Trust that instinct and start there.
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The honest answer is that you can't force it, and trying to will usually backfire. Engagement is an invitation, not a mandate.
The most effective thing you can do is model it. Show up curious, share openly, and resist the urge to fill every silence. When your team sees that from you, most will follow.
A few things that help:
Use the pause points. They're built in to spark discussion. Let them land before moving on.
Invite, don't call out. Welcome different voices without putting anyone on the spot.
Follow the energy. If the conversation takes a meaningful turn, go with it.
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The real impact of a Convo shows up in the quality of your team's conversation during the session. The simplest and most powerful metric is this: Did your team have a meaningful conversation?
Consistent, meaningful conversation does more to improve team performance than almost any other factor. Imagine the impact of your team having that conversation on an essential topic every month. That's exactly what TeamXP is built to deliver.
Troubleshooting
Convo Not Cooperating? Let’s Make It Right.
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This is usually easily fixed by just refreshing the page.
If it happens in the middle of a Convo, refresh the page and use the chapter menu button on the right to jump back to where you left off.
Still having trouble? Contact us at support@teamxp.co and we’ll help you out.
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First, make sure everyone is using the correct link shared during the Convo. If the activity isn't loading, try refreshing the page or opening the link in a different browser.
In some cases, an organization's firewall may block access. If that happens, your IT team can whitelist “tmxp.io” and “teamxp.app” to resolve the issue.
Still stuck? Reach out to us at support@teamxp.co and we'll get your team back on track quickly.
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No worries, restarting is easy. Whether you’re refreshing the page or coming back at a different time, just use the chapter menu button on the right side of the Convo screen to navigate to any point in the experience.
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TeamXP is designed to be compatible with a wide range of modern browsers and devices, ensuring flexibility for your team’s needs.
For the best experience, we recommend using the latest versions of the following browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari
TeamXP is accessible on various devices, including:
Desktop and Laptop Computers
Tablets
Smartphones
Tips for Optimal Performance
Ensure your browser is updated to the latest version.
Enable JavaScript and cookies in your browser settings.
For the best experience, a stable internet connection is recommended.
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Not at this time. However, our team actively monitors support emails and responds quickly.
If something comes up, just reach out to support@teamxp.co and we’ll jump in to help.
Integrations and Compatibility
From Click to Convo—No Tech Drama
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Yes. TeamXP is designed to be flexible and platform-friendly. You can run a Convo in any virtual meeting tool like Zoom, Microsoft Teams, or Google Meet—just share your screen and press play.
You can also share updates, reminders, or TeamXP links in tools like Slack or email to keep your team engaged and aligned. No special integration needed—just simple, seamless collaboration.
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While the main Convo should be launched and shared from a desktop or laptop, the team member experience is fully mobile friendly. Participants can join in and engage with Convo activities from any device, including phones and tablets.
No downloads or apps required—just click, watch, and join the conversation.
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TeamXP is designed to work on most modern browsers and devices with no special setup required. For the best experience, we recommend:
A reliable internet connection
The latest version of Chrome, Safari, Edge, or Firefox
A desktop or laptop to launch and share the main Convo
No software installs, plugins, or downloads, just a browser and you’re good to go.
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TeamXP does not currently offer a standalone mobile app. However, the platform is optimized for mobile participation.
Security and Privacy
Nothing creepy. Nothing complicated. Just privacy that works.
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During a Convo, the platform may collect aggregated, non-identifiable data such as:
Session completion status
General engagement metrics (e.g., time spent, participation levels)
Optional feedback submitted by the facilitator or team members
TeamXP does not collect personal information like names, email addresses, or individual responses unless explicitly provided for feedback purposes.
Review our full Privacy Policy
If your organization requires specific data collection or reporting features, TeamXP offers enterprise solutions that can be tailored to meet your needs.
For more information, please contact us at support@teamxp.co.
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TeamXP is committed to safeguarding participant privacy and employs several measures to ensure data protection:
Minimal Data Collection: TeamXP collects only essential information necessary for facilitating the Convo experience.
Secure Data Storage: All collected data is stored securely, with access restricted to authorized personnel only.
Compliance with Privacy Regulations: TeamXP adheres to applicable data protection laws and regulations to maintain high privacy standards.
For more detailed information, review our full Privacy Policy
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Yes, you can request the deletion of your TeamXP account and any associated personal data. To initiate this process, please contact our support team at support@teamxp.co.
In your request, include the email address associated with your account and specify that you wish to delete your account and personal data. Our team will guide you through any additional steps and confirm once the deletion is complete.
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Review our full Privacy Policy
If you have specific questions or need further assistance regarding our privacy practices, please contact us at support@teamxp.co